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Tasks and ranked work

One list that says what to do next, and who should do it — you or the tool.

Where tasks come from

Task states

To doOutstanding work
In progressStarted
DoneFinished — appears in the client report as work completed
SkippedDecided against. Stops being offered, and is never shown to the client as a recommendation.

The ranked list

Morning briefing pulls everything across every client into one ordered list, and says for each item whether it needs you or whether the agent can handle it. Tasks link straight to the tool that does them, so there is no hunting for the right screen.